Welcome to our Help Center! Here, you can find answers to frequently asked questions, troubleshooting tips, and detailed guidance on how to create and print your perfect cards and brochures. If you need further assistance, please contact our support team.

Frequently Asked Questions (FAQs)

1. How do I create an account? To create an account, click on the ‘Sign Up’ button at the top right of the homepage and fill in the required fields. An account allows you to save designs, track orders, and streamline the checkout process.

2. What file formats do you accept for uploads? We accept JPEG, PNG, and PDF files. For best results, ensure your files are in CMYK color mode and have a minimum resolution of 300 dpi.

3. How can I check the status of my order? You can check the status of your order by logging into your account and visiting the ‘Orders’ section. You will also receive email updates as your order progresses.

4. What are the shipping options and times? We offer standard, expedited, and overnight shipping. Shipping times depend on your location and the selected shipping option. Typically, standard shipping takes 3-5 business days.

5. How can I make changes to my order after it has been placed? Due to our quick processing times, changes to orders are only possible within one hour of placing the order. Please contact our customer service immediately if you need to make changes.

Troubleshooting

1. Why is my uploaded image showing as low quality? If your uploaded image is flagged as low quality, it may not meet the minimum resolution requirements. Please ensure your image is at least 300 dpi for optimal print quality.

2. What should I do if I have trouble logging into my account? If you’re experiencing issues logging in, try resetting your password using the ‘Forgot Password’ link. If the problem persists, contact our support team for assistance.

Creating Your Design

1. Tips for designing effective brochures and cards:

• Keep your target audience in mind.
• Use high-quality images and graphics.
• Ensure text is clear and error-free.
• Consider the fold and layout of brochures to maximize impact.

2. Using our design tool: Our online design tool helps you create your designs easily. Access it by selecting a product and clicking on the ‘Design Online’ button. The tool offers various templates and customization options.

Contact Us

Need more help? Our customer support team is here for you. Contact us through the following methods:

• Phone: [Insert phone number]
• Email: support@example.com
• Live Chat: Available on our website during business hours

For more detailed inquiries, please use the contact form on our website, and we will respond as soon as possible.